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Office of Quality Staff

Juliana Sadovich, PhD, RN, is Director of the IHS Office of Quality. In her role, Dr. Sadovich brings executive and technical leadership to her responsibilities for strategic planning, coordinating and directing quality and patient safety initiatives to strengthen clinical and patient care delivery across the IHS system of care.

She has served at IHS since 2013, including in the Office of Clinical and Preventive Services (OCPS) as an Executive Officer and a Nurse Consultant and Advisor to the Director for Emergency Medicine Services for Children.

Previously she worked at the U.S. Department of Health and Human Services (HHS) as Deputy Director of the Office of Special Health Affairs in the Health Resources and Services Administration (HRSA) and Director of the Office of Human Service Emergency Preparedness and Response in the Administration for Children and Families (ACF) from 2010–2013. She has also served in health and management roles at the Department of Homeland Security from 2004–2010 and with the Centers for Medicare & Medicaid Services (CMS) from 1995–2004.

She received her PhD in 2002 in Human Service and Specialty Health Care Administration and holds two Master’s degrees in oncology nursing and disaster medicine. The author and coauthor of many articles on emergency medicine, disaster management and the nursing field, she completed her clinical experience at the National Institutes of Health (NIH) from 1984–1995.

Kent Jeanotte, Staff Assistant, IHS Office of Quality, is an enrolled member of the Turtle Mountain Chippewa Tribe. Jeanotte was an Office Automation Clerk for the IPC Program, then the IPC Staff Assistant. Jeanotte served in Human Resources for two years prior to joining IPC. He believes that the Office of Quality is one the most important programs within IHS because “we need to improve the health care of all Native Americans around the country.”

Raven Ross, PhD, MSW, Evaluation and Efficiency Officer, is an enrolled member of the Navajo Nation and joined the OQ in June 2019. Prior to that, she served as a National Data Coordinator for the IHS Division of Behavioral Health in the Office of Clinical and Preventive Services (OCPS) since 2017 and she was a Project Officer for the Methamphetamine and Suicide Prevention Initiative from 2010–2013. She is also part of the first cohort of the Health Improvement Professional (HIP) Certificate training program. Prior to joining IHS, she worked for the National Indian Health Board and for Sen. Tom Udall, New Mexico. Dr. Ross received her PhD in 2018 from the Brown School of Social Work at Washington University in St. Louis, where she also received her MSW in 2008.

Innovation and Improvement Staff

Bruce Finke, MD, Senior Advisor for Improvement and Innovation, Division of Innovation and Improvement, is a board-certified family physician and geriatrician with IHS since 1991. From 1991 to 2003, Dr. Finke provided primary care and geriatrics at the Zuni Comprehensive Community Health Center on the Pueblo of Zuni. He led development of a geriatrics assessment and fall prevention program and worked in partnership with the Zuni Senior Center and Zuni Home Health Care Agency on initiatives including development of a palliative care program, a community-based fall prevention program and a communitywide elder services coalition. From 1998 until this year, Dr. Finke served as the IHS lead in Elder Care, providing support to Tribal, IHS and Urban programs nationally in the development of improved clinical and preventive care for the elderly and in the development of long-term services and supports. From 2006–2011 he helped develop the IHS primary care transformation initiative, Improving Patient Care (IPC). Working in the Nashville Area since 2003, Dr. Finke has served as acting Nashville Area Chief Medical Officer for several periods beginning in 2003 and as Acting Area Director from January 2018 to January 2019. Since 2011, Dr. Finke has worked on part-time detail as Senior Advisor to the Learning and Diffusion Group at the CMS Innovation Center, supporting the development of new payment and care models as large, multi-system improvement initiatives. He now serves as a Senior Advisor for Improvement and Innovation in the newly established IHS Office of Quality. Dr. Finke also represents IHS on the Advisory Council for Alzheimer’s Research, Care and Services.

Susan Anderson, MPA, BA, Improvement Advisor, Division of Innovation and Improvement, is a member of the Muscogee (Creek) Nation. As a management analyst and improvement advisor for IPC, she identifies best practices and how to adopt them, while conducting analytical and evaluative studies for the program. Anderson also serves as the Contracting Officer Representative (COR) for the IPC program. Prior to joining IPC, Anderson was a program analyst in the IHS Office of Direct Services and Contracting Tribes. She has a background in grant writing and administration, organizational and community development, corporate training and quality improvement initiatives.

Anderson began her career in Oklahoma and has more than 20 years of experience in program management and leadership. She served as a director in local government, Tribal organizations, behavioral health organizations and federally funded grant programs and has worked with universities and Tribal colleges administering undergraduate student medical and recruitment programs. She also provided oversight in health care and higher education programs in Indian communities for a nonprofit organization and in a university setting in New Mexico. Anderson has a Bachelor of Arts (BA) degree in English from the University of Central Oklahoma and a Master of Public Administration (MPA) from the University of Oklahoma.

Benjamin Feliciano, BSN, MSHA/MBA, Improvement Advisor, Division of Innovation and Improvement, has been a nurse consultant/improvement advisor for IPC, Office of Clinical and Preventive Services (OCPS) since September 2014. He collaborates with IPC team members in analyzing and evaluating clinical and administrative processes that improve the overall effectiveness of the IPC program. He also serves as a mentor, coaching clinical staff team members on improvement tools and methodologies for improving patient outcomes.

Feliciano served 20 years as an Air Force Nurse Corps officer. In addition to being a staff officer for US Central Command, his service incorporated a clinical focus on medical, surgical, ER, ICU and primary care. He also has been a nurse manager in gastroenterology and anticoagulation clinics and is a specialist in international health. Throughout his years as a nurse, he played key roles on numerous process-improvement projects. Feliciano retired from active duty service at Joint Base Andrews in Prince George's County, MD, where he served in the medical director's office as lead disease manager/populations’ health. He received his Bachelor of Science degree in Nursing from University of Puerto Rico and his Master’s degree in Health Services Administration, as well as a Master’s degree in Business Administration, from Trident International University.

Patient Safety and Clinical Risk Management Staff

LCDR Matthew Ellis, USPHS; MPH, CIC, REHS, Infection Prevention and Control Coordinator, Division of Patient Safety and Clinical Risk Management, has served as the Portland Area Institutional Environmental Health Officer since 2010, working as the sole provider of infection control and environment of patient care support to 43 federally recognized Tribes in the region. LCDR Ellis is co-lead and an architect of the regional health care accreditation readiness team and served collaterally as the Public Health Emergency Management Coordinator. He has provided agencywide support on infection control issues and led multiple infection prevention training initiatives across IHS. LCDR Ellis is certified by the Certification Board of Infection Control and Epidemiology Inc., in infection prevention and control. He is a registered environmental health specialist, an authorized OSHA General Industry Trainer and serves on the Board of Directors to the Organization for Safety Asepsis and Prevention (OSAP). LCDR Ellis is a U.S. Army infantry veteran and has completed health care infection control and safety position tenures with a private health care consulting firm, University of Kentucky/UK Medical Center and the Veterans Health Administration.

Dr. Paul Fowler, DO, JD, FCLM, FAAFP, FAOCOPM, Risk Management Coordinator, Division of Patient Safety and Clinical Risk Management, is both a physician and an attorney and has been IHS Director of Risk Management since 2008. He has also served OCPS Acting Directorand as Acting Division Director of the Division of Clinical and Community Services (DCCS). Previously, he served as Legal Medicine Officer to the Surgeon General of the U.S. Army. Dr. Fowler is regarded as one of the nation’s foremost experts in medical malpractice and has personally reviewed more than 4,000 medical malpractice claims. He is retired from the U.S. Army Reserve Medical Corps Branch as a disabled veteran. Dr. Fowler is past president of the American Osteopathic College of Occupational and Preventive Medicine, a fellow of the American College of Legal Medicine, the American Academy of Family Physicians and the American Osteopathic College of Occupational and Preventive Medicine. He is board certified by the American Osteopathic Board of Family Practice, the American Board of Forensic Examiners, the American Board of Disability Analysts and the American Osteopathic Board of Preventive Medicine.

CAPT Michael Lee, PharmD, BCPS, IHS Adverse Events Coordinator, Division of Patient Safety and Clinical Risk Management, Office of Quality, Indian Health Service. CAPT Michael Lee is the IHS Adverse Events Coordinator serving in the Division of Patient Safety and Clinical Risk Management, IHS Office of Quality. In this role, he leads and coordinates activities associated with IHS adverse events and the IHS Safety Tracking and Response (I-STAR) system. During his 20+ year career, he has served in numerous clinical and administrative capacities in Oklahoma and IHS Headquarters. CAPT Lee has worked on multiple interagency and interdepartmental collaborations with other stakeholders throughout the federal government, including the Department of Defense, the Department of Veterans Affairs, the Bureau of Prisons, and the Food and Drug Administration (FDA). CAPT Lee graduated with a Bachelor of Science degree in Pharmacy from Southwestern Oklahoma State University and received his Doctor of Pharmacy (PharmD) degree from the University of Oklahoma. CAPT Lee is a Board Certified Pharmacotherapy Specialist (BCPS). CAPT Lee is a member of the Muscogee Creek Nation.

Quality Assurance Staff

CAPT Dione Harjo, MPH, BA, CPCS, Credentialing Program Coordinator, Division of Quality Assurance, in the IHS Office of Quality. CAPT Dione Harjo is an enrolled member of the Chickasaw Nation of Oklahoma. CAPT Harjo is nationally certified as a Certified Provider Credentialing Specialist (CPCS) by the National Association Medical Staff Services. Her role is to assure data integrity through regular assessments of the enterprise wide credentialing system, provide training, education and guidance in the use of the enterprise wide credentialing software program, as well as in medical staffing processes that align with regulations, standards, policies and procedures that support the safety and quality of care delivery.

During her 28+ year career, she has served in numerous administrative capacities in Oklahoma and IHS Headquarters. CAPT Harjo graduated with a Bachelor of Arts degree in Mass Communications from Oklahoma City University and received her Master of Public Health in Health Promotion Sciences from the University of Oklahoma, College of Public Health.

Lisa Majewski, RN, PhD is the Quality Assurance Coordinator, Division of Quality Assurance, in the IHS Office of Quality. Dr. Majewski is an enrolled member of the Cowlitz Indian Tribe. As Quality Assurance Coordinator, Dr. Majewski embraces her values through being able to support and collaborate with IHS facilities to ensure safe, culturally appropriate and high-quality care is provided throughout IHS to support its mission. Her role is to support and promote sustained compliance with relevant federal regulations and accreditation organizations, manage and coordinate accreditation readiness resources and promote unification of area quality managers.

Dr. Majewski began her IHS career in early 2016 as a nursing supervisor at Warm Springs Health & Wellness Center. With more than 30 years of nursing experience, her career has included emergency and critical care bedside nursing, as well as nursing leadership in an Emergency Department and Cardiac Catheterization Lab at community hospitals. Dr. Majewski also served as a faculty member of John A. Logan College and as instructor for an associate degree nursing (ADN-RN) program for seven years prior to beginning her IHS career. Lisa completed her associate nursing degree in 1989 from Clark College, Vancouver, WA, a Bachelor of Science in Nursing in 2006 from McKendree College, as well as a Master of Science in Nursing in 2008 from McKendree University, Lebanon, IL, and completed her Doctorate of Philosophy in Health Education in 2015 from Southern Illinois University, Carbondale, IL.