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Patient Advocacy

Patient Advocacy

As a patient, sometimes it feels as though your voice isn’t being heard by the health care professionals here at PIMC. Health care providers and administrators do not intend to make things difficult for you, but our healthcare system sometimes complicates the situation, sabotaging compassion and understanding. Your PIMC patient advocate receives and addresses all patient, family and staff complaints and supports and promotes patients' rights as they navigate the IHS health care system. Issues are referred to the appropriate department for investigation and resolution to increase patient care. Provides patient advocate services include interpretation, resolution of problems, between service lines and the patient. 

How Do I Voice A Complaint?

  • You can tell the staff that is present with you at the time
  • You can share it with any staff that you are comfortable with
  • You can ask to speak to a manager or supervisor

Our staff will make every attempt to resolve the concern to your satisfaction right away.

However, if we are unable to resolve the issue to your satisfaction, our Patient Advocate will continue the investigation of your complaint and will speak with you in person or over the phone to discuss the concern.

The Patient Advocate will contact you in writing with a summary of the investigation including:

  • Steps taken on your behalf to investigate the complaint
  • Results of the process
  • Name of hospital contact person
  • Date of completion of the process

Availability

The patient advocate is available Monday – Friday, 8:00 AM - 4:30 PM via phone at 602-263-1590. There are no in-person advocacy meetings at this time due to COVID-19 protocols.

Questions

If you have questions for the Patient Advocate, please call 602-263-1590, email pimcpatientadvocate@ihs.gov, or fax them at 602-200-5372.

Not Satisfied?

We appreciate the opportunity to resolve your concerns. However, if you are not satisfied with how we have handled your situation, you do have the right to contact either of the following authorities:

Quality Improvement Organization

The Joint Commission

  • 1-800-994-6610