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Patient and Visitor Guidance During the COVID-19 Pandemic

At PIMC, nothing is more important than the health of you and your family. We are taking many steps to protect your health when you visit our campus during the COVID-19 pandemic.

Frequently Asked Questions

  • If you have been exposed and are asymptomatic (no symptoms) or are experiencing mild COVID-like symptoms, please call us at 602-263-1695 to schedule a COVID-19 test.

    If you are experiencing moderate/severe symptoms, please come to the Emergency Department for evaluation.

  • PIMC offers the Pfizer-BioNTech COVID-19 vaccine to patients ages 5 and older. Additionally, PIMC has Johnson & Johnson/Janssen vaccines available for patients ages 18 and older.

    If you are American Indian/Alaska Native but don’t have a PIMC chart number, please call 602-263-1695 to schedule an appointment. PIMC patients with an existing chart can walk-up for the vaccine Monday thru Friday.

    Monday - Tuesday 11:00AM to 6:30PM
    Wednesday - Friday 9:00AM to 4:30PM

  • Mask Flyer
    Mask Flyer
    Yes. We are following CDC recommendations by requiring all PIMC staff and visitors to wear a face covering or mask to slow the spread of COVID-19. Please ask for a face mask or covering when you arrive on campus if you do not have one.

  • We are closely monitoring the impact of COVID-19 on our community to ensure your safety and the safety of our staff. So please review this additional information to understand how recent changes may affect your appointments here at PIMC.
    • If you have an upcoming scheduled appointment and have not been contacted by your provider’s scheduling office, please call (602) 263-1695 to confirm with the clinic or to make any changes that you may need.
    • Due to additional screening activities, please allow approximately 15 minutes of extra time upon you arrival here.

    Please do not bring children under the age 13 unless they are actively receiving care.

    Your support and cooperation with these temporary guidelines is appreciated. We know it is difficult to not be able to visit your friends and family, and we understand, but these steps are necessary and will help keep you and your loved ones safe and protected.

  • Visitor Policy Flyer
    Visitor Policy Flyer
    Creating a safe and secure atmosphere for our patients and health care workers during the COVID-19 outbreak is necessary. The following visitation restrictions are effective immediately:

    • No visitors are permitted at Phoenix Indian Medical Center, including outpatient and specialty clinics, inpatient and surgical services, with the exception of Essential Visitors.

      Essential Visitors: Caregivers with or without health care training who provide care for pediatric patients, laboring mothers, dependent adults, or visitation in support of compassionate care.

    • Essential visitors are limited to one.
    • Essential visitors must have a negative COVID-19 screening upon entering the facility each day.
    • Essential visitors must wear a face mask at all times during their visit.
    • Essential visitors must wear a visitor badge at all times during their visit.
    • Essential visitors will not be permitted to accompany patients who are isolated for suspected or confirmed COVID-19, except under some limited circumstances.

    Exceptions to this policy (e.g., patients who require a home caregiver to be trained; patients at the end-of-life; or other similar unusual circumstances), must be cleared by the clinical area supervisor.

  • You may be able to use a telehealth option for your appointment. A telephone or video appointment allows you to talk to your PIMC Clinic provider from the comfort and safety of your home. Please give us a call at (602) 263-1695 to discuss your options.

  • Effective Monday June 21, 2021 Pharmacy Curbside pickup has ended. All refills will need to be picked up in the main hospital pharmacy. Alternatively, you can enroll in Meds by Mail for your refills so you don’t have to come to campus to pick them up.

  • Yes! If you need a back to work clearance, you can contact your primary care provider through the PIMC call center at 602-263-1695. If you do not have a primary care provider at PIMC, please contact the Public Health Team at 602-248-4194.

    There are many community members who are needing “back to work” clearance documents for their employers and we need your help in meeting that need. Our urgent care team is working hard to care for those who need it most and our Emergency Department is working hard to care for those with serious health concerns that require immediate medical attention.

  • No. PIMC follows CDC guidance and does not provide re-testing following a positive test result for COVID-19. See our Discontinuing Home Isolation and Return to Work Guidelines for COVID-19 handout [PDF - 458KB] for more information.

Additional Questions or Concerns

If you have additional questions not covered in the above FAQs, please call us at 602-263-1200, select option '0' and ask for the Nurse Advice Line.