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Patient and Visitor Guidance During the COVID-19 Pandemic

At PIMC, nothing is more important than the health of you and your family. We are taking many steps to protect your health when you visit our campus during the COVID-19 pandemic.

Frequently Asked Questions

  • Mask Flyer
    Mask Flyer
    Yes. We are following CDC recommendations by requiring all PIMC staff and visitors to wear a face covering or mask to slow the spread of COVID-19. Please ask for a face mask or covering when you arrive on campus if you do not have one.

  • We are closely monitoring the impact of COVID-19 on our community to ensure your safety and the safety of our staff. So please review this additional information to understand how recent changes may affect your appointments here at PIMC.
    • If you have an upcoming scheduled appointment and have not been contacted by your provider’s scheduling office, please call (602) 263-1695 to confirm with the clinic or to make any changes that you may need.
    • Due to additional screening activities, please allow approximately 15 minutes of extra time upon you arrival here.

    Please do not bring children under the age 13 unless they are actively receiving care.

    Your support and cooperation with these temporary guidelines is appreciated. We know it is difficult to not be able to visit your friends and family, and we understand, but these steps are necessary and will help keep you and your loved ones safe and protected.

  • Visitor Policy Flyer
    Visitor Policy Flyer
    Protecting you means we need to limit the number of visitors to the campus while the threat of COVID-19 transmission is high.

    Visitors will not be allowed in our outpatient clinics (Primary Care, Women’s Clinic, Dental, etc.). The only exceptions will be (1) an asymptomatic parent of a minor patient, and/or (2) an asymptomatic care provider of a patient with a cognitive impairment. PIMC staff will be available to escort patients with disabilities to and from their destinations.

    Please do not bring children under the age 13 unless they are actively receiving care. Your support and cooperation with these temporary guidelines is appreciated. We know it is difficult to not be able to visit your friends and family, and we understand, but these steps are necessary and will help keep you and your loved ones safe and protected.

  • You may be able to use a telehealth option for your appointment. A telephone or video appointment allows you to talk to your PIMC Clinic provider from the comfort and safety of your home. Please give us a call at (602) 263-1695 to discuss your options.

  • Medication Pickup
    Medication Pickup
    Yes, our pharmacy is still open and providing a Drive Up Medication Refill service for existing prescriptions. Additionally, you can enroll in Meds by Mail for your refills so you don’t have to come to campus to pick them up.

  • Yes! If you need a back to work clearance, you can contact your primary care provider through the PIMC call center at 602-263-1695. If you do not have a primary care provider at PIMC, please contact the Public Health Team at 602-248-4194.

    There are many community members who are needing “back to work” clearance documents for their employers and we need your help in meeting that need. Our urgent care team is working hard to care for those who need it most and our Emergency Department is working hard to care for those with serious health concerns that require immediate medical attention.

  • No. PIMC follows CDC guidance and does not provide re-testing following a positive test result for COVID-19. See our Discontinuing Home Isolation and Return to Work Guidelines for COVID-19 handout [PDF - 430KB] for more information.

Additional Questions or Concerns

If you have additional questions not covered in the above FAQs, please call us at 602-263-1200, select option '0' and ask for the Nurse Advice Line.