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2019 Catalog: All Courses

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DD0025: Concepts of Dental Clinic Management I

Date: 4/08/2019 - 4/11/2019
Course Status: Full
Facility: Hampton Inn Albuquerque-University/Midtown
Location: Albuquerque, NM
Level: Basic
Audience: Dentists
Quota: 10 - 20 students
Tuition: $270.00
Hours: 27.00 (Total CDE); 27.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider

This course provides new dental directors basic principles in clinic management. As an introductory course it provides traditional and cutting-edge management theory and uses actual case examples as practice skills needed to direct a local dental program. It is the first of a three-course series.

Note: Course starts on Monday, April 8 at 1:00 PM and will finish Thursday, April 11 at 4:00 PM
Location: Albuquerque IHS Area Office, Albuquerque, NM

Monday, December 3, 1:00 PM
Introductions, Logistics, Course Overview

Defining an IHS Dental Chief’s Job-

Transitioning from Clinician to Supervisor- Crafting Your Career and Personal Development [Second Curves]- Tetrev

Expectations, Issues- Champany & Tetrev

Clinical Efficiency and Effectiveness Intro- Champany, Tetrev

Tuesday, December 4, 8:00 AM
Successful Indian Health Program-

Assessment of Your Clinic’s Efficiency and Effectiveness – Champany

Analysis/Improvement of Your Clinic’s Efficiency and Effectiveness – Participants

Presentations of Lessons Learned/Participants in Groups

Employee Engagement- Your Key to Productivity and Satisfaction- Tetrev

Social Intelligence Part I- Tetrev

Management Basics- Tetrev
   “The One Thing you need to Know”
   “Good to Great”

Wednesday, December 5, 8:00 AM

Recruiting- Tetrev

Your Budget-Where the Money Comes From-

Monitoring your Budget, Commitment Registers, Third Party Spending Plan- Champany

Employee Performance Management- Champany and Tetrev
   Performance Expectations, Plans, PMAPs- Rick
   Performance Appraisals w/ Exercise- Steve

Personnel Issues
Standards of Conduct [Conduct vs. Performance]- Tetrev

Thursday, December 6, 8:00 AM

Personnel Issues Continued
Conducting an Investigation- Champany, Tetrev
Progressive Discipline- Tetrev

Managing the Generation Mix Including Millennials - Tetrev and Champany

Awards, [Criteria, Pay for Performance and Writing Exercise]-

Running a Staff Meeting- Champany

Participant Meeting Presentations
•   Info sharing [Who and How]
•   What to Change/Improve [Dictatorial, Democratic, Work Group?]
•   Progress update [Who, When, How]

Your Network- Chiefs’ Listserve, Chiefs’ Conference Calls, Chiefs’ Web Site other

Learning Objectives:

1. Evaluate the efficiency, effectiveness and productivity of their clinic in comparison to IHS-wide benchmarks and standards.
2. Understand of performance management and be able to construct written awards, disciplinary actions, and performance standards.
3. Display competence in interpersonal exchanges by successfully engaging in recruiting interviews, performance appraisals and verbal disciplinary warning scenarios.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (


Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting] or downloading from this site

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.