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2019 Catalog: All Courses

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DD0026: Concepts of Dental Clinic Management Part II

Date: 2/04/2019 - 2/07/2019
Course Status: Completed
Facility: Albuquerque Area IHS Office
Location: Albuquerque, NM
Level: Advanced
Audience: Dentists
Quota: 10 - 20 students
Tuition: $270.00
Hours: 27.00 (Total CDE); 27.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon Discussion icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider

This highly interactive course will build on management principles from Concepts I and provide participants with knowledge and skills to solve more challenging and complex program problems. Technical, interpersonal and soft skills will be combined in most of the exercises and learning scenarios.

Course begins Mon, July at 1 p.m. and ends Thur, August 3 at 5 p.m.

Monday, February 4, 2019 1:00 PM

Introductions, Logistics, Course Overview

The Changing World/Learning How to Learn/Information Literacy- Tetrev

Career Development, For You- Tetrev

Expectations, Issues

Clinical Efficiency and Effectiveness Intro– Champany, Tetrev

Tuesday, February 5, 2019 8:00 AM

Analysis of Your Clinic’s Efficiency and Effectiveness– Champany

Group Projects- Participants with Similar Improvement Areas

Improvement Plan for Your Clinic [How to improve and what you’ll need] – Participants

Public Presentations/Art of Explanation- Tetrev

Presentations of Plans [Why you want to make a change]- Groups of Participants

Social Intelligence II -Tetrev
Building Relationships Tetrev

Managing Change and Transition- Tetrev

Wednesday February 6, 2019 8:00 AM
Group Dynamics- [Understanding what’s happening in your department]- Tetrev

Tort Claims- Champany

Your Budget
Increasing Your Budget [3rd Party Revenue]- Tetrev

Your Budget
Business Case Analysis [BCA Exercise]- Tetrev
   Hiring Pat Registration/Receptionist
   Changing your staffing pattern [DA’s vs Rdh’s vs DDS]
   Third Pty $ to hire contractor/team
   BCA for your efficiency change issue

Personnel Issues- Tetrev and Champany
Dealing with the Union and Tribe- Tetrev
   Leave Restriction- Champany
   Employees with Performance Issues- Champany

Thursday February 7, 2019 8:00 AM
Managing the Generation Mix- Tetrev

Credentialing and Privileging- Champany

P.I. For Privileging- Champany

Patient Complaints [Written and in-person response]- Champany

Developing Your Staff, Mentoring and Developmental Assignments- Tetrev

Networking, Garnering Support and Marketing Your Program- Tetrev

Learning Objectives:

1. Evaluate the efficiency, effectiveness and productivity of their clinic and design an improvement plan based on priorities and the assessment results.
2. Develop an intervention to engage staff in improving clinic function using social intelligence and group dynamics principles.
3. Calculate their clinic’s potential revenue generation and utilize those figures to craft a business case analysis to justify new services, equipment and/or staff.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (


Participants must have completed Concepts I prior to registering for this course.

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting] or downloading from this site

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.