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2019 Catalog: All Courses

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DD0027: Concepts of Dental Clinic Management Part III

Date: 7/29/2019 - 8/01/2019 Course Status: Cancelled
Facility: Albuquerque IHS Office Location: Albuquerque, NM
Instructor: Steve Tetrev, Wesley Johnson, Richard Champany Director: STEVEN TETREV
Level: Advanced Audience: Dentists
Quota: 8 - 20 students Tuition: $270.00
Hours: 27.00 (Total CDE); 27.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon Discussion icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider

This highly interactive course is designed to provide experienced Tribal and IHS Direct Dental Directors advanced and cutting-edge management skills and begin to build leadership competencies.

Course begins Monday, July 29, at 1 p.m. and ends Thursday, August 1, at 4 p.m.

Monday, July 29, 2019

Introductions, Logistics, Course Overview, Course Project

Your Current Leadership Situations as Chief

Personal Management and Leadership Mastery- “Shark School”

Expectations, Issues

Tuesday, July 30, 2019

Creating a Learning Culture

Knowledge Management

Getting Your Message to Stick


Primal Leadership & Six Influence Strategies

Using Information for Decisions

Motivational Interviewing

Wednesday, July 31, 2019

Negotiation Skills [Principles, tactics, outcomes]

Conflict Management

Psychological Safety in Your Clinic


Teams in Healthcare

Difficult Conversations
Advanced Conversation Skills

Thursday, August 1, 2019

Delegation- Constructive, Developmental and Functional

Advocacy, Recommendations and References
   Reference Exercise
Letter of Recommendation Exercise

Medical/Dental Staff Process and Quality of Care
   Professional Review Action


Harvesting Quid pro Quo [Getting something back for your efforts]
   For the Dental Program
   For you

Course Project Presentation

The Power of Recognition

Learning Objectives:

1. Develop personal goals for continual learning and personal growth in areas such as listening, negotiating and influence in the betterment of their programs.
2. Differentiate which leadership techniques and styles are appropriate for their situation and create plans to utilize those skills to solve problems and improve their program.
3. Learn principles such as knowledge-sharing, learning cultures and delegation assignments to craft a staff development plan for their program.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (


Participants must have completed Concepts I and II prior to registering.

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting] or downloading from this site.

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.

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