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2022 Catalog: General Courses

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DE0240: IHS Monthly EDR Series: DE 8.0.9 Features and Upgrade Processes [Recorded Webinar]

Date: 10/01/2021 - 9/30/2022
Course Status: Completed
Facility: Online
Location: Online
Level: Review
Audience: Dentists, Support Staff, Hygienists, Assistants
Quota: 1 - 250 students
Tuition: $0.00
Hours: 2.00 (Total CDE); 2.00 (DANB Non-Clinical); 2.00 (AGD - 550)
Joint Sponsorship: No
Lecture icon Question and Answer icon

Janice Chipolla
Janice has been a Dentrix Enterprise Certified Trainer for 22 years. She also is the Implementation Training Specialist for Enterprise Clients assisting with conversions, database design, and validating converted data. Not only is Janice an experienced trainer, she is also a highly sought out speaker for our user conferences such as Business of Dentistry. Janice has been the recipient of the Trainer of The Year award three times in her career for her outstanding performance as a certified trainer.

Sharmayne Bierschenk
Sharmayne is the Customer Success Manager for Dentrix Enterprise with an integral role in the new implementations and upgrade process for IHS. She has a vast knowledge of the dental industry from experience in a variety of environments. She has been instrumental in dental software development, training, and support. She has been involved with office management and operations, start-ups, mergers, and acquisitions. Additionally, she has experience with stateside and international dental journals, and dental schools.

1.   Introduction to 8.0.9 features
a.   Appointment Preview
b.   New Modules: Scheduling Assistant, Treatment Request Manager
c.   Family File Demographics / Insurance restructured
d.   Patient Chart: Procedure Button Templates
e.   More Information Window [enhancements]
2.   Incorporating new 8.0.9 features into the workflow
a.   Using the More Information Window to check patient readiness
3.   Review upgrade process
a.   Hardware Requirements [overview]
b.   Training Needs

Learning Objectives:

1.   Introduction to 8.0.9 features
2.   Incorporating new 8.0.9 features into the workflow
3.   Review upgrade process

Speaker / Presenter:

Janice Chipolla — For follow-up questions, please contact the speaker at

Sharmayne Bierschenk — For follow-up questions, please contact the speaker at

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at


Participants should be end users of the IHS Electronic Dental Record.

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.