Office Services
RRM Category: ADMINISTRATION
Overview
The RRM Office Services staffing module estimates the requirements for office staff to provide general clerical support, receptionist & telephone support, mail management, property management, appointments and scheduling support. The workload parameter that is the key variable in the staffing estimation is the total facility staff.
Services Description:
The Office Services staff perform the following list of activities:
- General clerical support
- Receptionist & telephone
- Mail management
- Property management
- Appointments and scheduling
Staffing Criteria
If facility has less than 15 FTEs the Office staff FTE is the fraction of the total staff divided by 15.
Fixed Office staff of 2 FTEs for every 50 staff facility plus, 0.20 FTE for every 50 FTEs above 50.
Staffing Formulae
Driving Variables:
Total facility staff
Personnel Categories:
Office Staff
Receptionist
MINIUM STAFFING LEVEL (fixed)
| Personal Category | FTEs | per | Driving Variables | Min. | Max. |
|---|---|---|---|---|---|
| Office Staff | 1 | Per Facility with 50+ staff | |||
| Receptionist | 1 |
VARIABLE STAFFING LEVELS:
| Personal Category | FTEs | per | Driving Variables | Min. | Max. |
|---|---|---|---|---|---|
| Office Staff | 0.20 | 50 | Total Facility Staff | 50 | n/a |
