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End User Support

Troubleshooting Tips

If you require technical assistance please contact the OIT Help Desk.

Fact Sheet

User Manuals

iCare User manuals are available using the following link: iCare User Manuals Select "iCare Population Management GUI (BQI)" from the list of Clinical Applications.


iCare trainings are primarily done via Adobe Connect (web conferencing). The administration of these sessions has been transferred to the Office of Information Technology's Training Office. Click on the link below to see the current schedule and instructions for registering for these classes.

Adding an iCare tab to the Electronic Health Record:

Clinical Application Coordinators are able to customize the Electronic Health Record at their facility to include a tab that will take the user to the iCare application.