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U.S. Department of Health and Human Services

California Area Office logoCalifornia Area Office

Office of Information Technology (OIT)

(916) 930-3927

or (916) 930-3981 + x353 for CAO Helpdesk

or (916) 930-3981 + Extension

or (916) 930-3981 + 411 for directory by last name

 

The Office of Information Technology (OIT) staff at Indian Health Service California Area Office, provide technical support to Tribal & Urban Indian health programs, and IHS facilities in California.

CAO Helpdesk

To request assistance with RPMS, EHR, BPRM, BMW, Vista Imaging, telecommunications, IT security, etc.:

  1. Submit a ticket in the CAO Site Manager's Portal
  2. Email the CAOHELP@ihs.gov distribution list
  3. Call (800) 742-1665 or (916) 930-3981 x353

Services supported:

  • Area website management
  • Business office coordination
  • E-mail system maintenance and support (Federal)
  • EHR Management and support of Clinical Applications
  • Freedom of Information Act (FOIA) coordination
  • Information security
  • Privacy (HIPAA)
  • RPMS data reporting

•    RPMS software and patch updates
•    RPMS training and technical assistance
•    Database administration
•    Statistical computer research
•    Telemedicine coordination
•    Third party billing coordination
•    Vista Imaging support and coordination
•    WAN and LAN system suppor