Office of Information Technology (OIT)
(916) 930-3927
or (916) 930-3981 + x353 for CAO Helpdesk
or (916) 930-3981 + Extension
or (916) 930-3981 + 411 for directory by last name
The Office of Information Technology (OIT) staff at Indian Health Service California Area Office, provide technical support to Tribal & Urban Indian health programs, and IHS facilities in California.
CAO Helpdesk
To request assistance with RPMS, EHR, BPRM, BMW, Vista Imaging, telecommunications, IT security, etc.:
- Submit a ticket in the CAO Site Manager's Portal
- Email the CAOHELP@ihs.gov distribution list
- Call (800) 742-1665 or (916) 930-3981 x353
Services supported:
- Area website management
- Business office coordination
- E-mail system maintenance and support (Federal)
- EHR Management and support of Clinical Applications
- Freedom of Information Act (FOIA) coordination
- Information security
- Privacy (HIPAA)
- RPMS data reporting
• RPMS software and patch updates
• RPMS training and technical assistance
• Database administration
• Statistical computer research
• Telemedicine coordination
• Third party billing coordination
• Vista Imaging support and coordination
• WAN and LAN system suppor