Core Service Areas

1. Clinical and Health Information Systems

Resource & Patient Management System (RPMS)

Support for Tribal, Urban Indian, and IHS healthcare databases
Software installation and patch management (50+ clinical and business packages)
Support for GUI-based applications, including:
- Clinical Reporting System (CRS)
- iCare
- IHS Clinical Scheduling
- Practice Management Application Suite
- RPMS Behavioral Health System
- Visual CPHAD
- Visual Diabetes Management
- Visual GIS
- Visual Patient Registration
Laboratory interface support (uni- and bi-directional)
Registration and visit data exports
Workload and user population statistical analysis
Training and coordination of system-related training

Electronic Health Record (EHR)

• EHR software installation and patch management
• Server configuration, installation, and troubleshooting
• VistA Imaging coordination and support
• Electronic Dental Record (EDR) support
• Clinical application management

2. Information Security & Compliance

Development and enforcement of IT security policies
Interconnection Security Agreement (ISA) maintenance and development
End-user security awareness training
Compliance oversight for:
- FISMA
- FIPS
- HIPAA
- OMB Circular A-130
- Other applicable federal security mandates
Incident response and threat containment
Security event analysis and forensics
Privacy program support (HIPAA)

3. Infrastructure & Office Automation (Federal Sites)

• IHS domain user and desktop support
• Windows server administration and maintenance
• Domain administration
• Enterprise server and workstation patching
• Anti-virus deployment and management
• Federal email system support and maintenance

4. Telecommunications & Connectivity

• WAN and LAN support
• Router maintenance and outage coordination
• Circuit management (orders, disconnects, relocations, upgrades)
• Alternate telecommunications services
• Telemedicine coordination

5. Data & Reporting Services

• RPMS data reporting
• Database administration
• Statistical computing and research support

6. Web & Portal Services

• California Area IHS website content management
• CAO Portal administration
• Website design and maintenance