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Improving Patient Care (IPC)

Nurse and patient in wheelchair

IPC Improved: Your Journey Just Got Healthier!

The Indian Health Service (IHS) launched the Improving Patient Care (IPC) program in 2008 to improve the quality of health care and to provide greater access to care for American Indians and Alaska Natives using the Patient Centered Medical Home (PCMH) model. Now, nine years after the launch, the IPC Program continues to provide training and technical assistance, supporting Indian health facilities to achieve success in improving patient access to care, implementing clinical quality enhancements and promoting patient satisfaction.

It all began with 13 original sites in 2008; through five cohorts of the IPC Breakthrough Series, which ended in 2014. An estimated 172 facilities (78 federal, 69 Tribal and 25 Urban Indian Programs) participated. IHS is changing health care delivery by moving toward a PCMH model — a system in which patients receive the care they need, when they need it — from their own primary care provider and Indian health care team.

Indian health programs assess their work through various measures, including preventive screenings, management of chronic conditions, the patient care experience and access to care. Since the launch of the IPC Program, health facilities have increased screenings for hypertension and depression, established outreach for victims of domestic/intimate partner violence and developed measures to track patient satisfaction. The IPC Program strives to promote the use of standardized measures and data to drive all quality improvement activities.

The IPC program has been an important contributor to the IHS mission. By training teams in methods to improve the quality of and access to care, the IPC program is directly supporting US Department of Health and Human Services’ (HHS) goals and objectives and IHS agency priorities of People, Partnerships, Resources and Quality.

The Road to PCMH Recognition

Watch our new video Exit Disclaimer: You Are Leaving  to learn how your facility can begin the Patient Centered Medical Home (PCMH) recognition process!