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U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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National Staff

The IPC national team consists of the director, multidisciplinary collaborative directors, improvement advisors, evaluation and data experts, and administrative staff.

CAPT Jeff Salvon-Harman, MD, Director, IPC.

Dr. Jeff Salvon-Harman is the new Director for the Improving Patient Care Program and is responsible for all aspects of the program. Most recently CAPT Salvon-Harman served in the US Coast Guard as the Chief of Operational Medicine and Medical Readiness located in the Health, Safety and Work Life Directorate in Washington, DC. He has served the Coast Guard in Norfolk, VA; Portsmouth, VA; Port Angeles, WA; and Mobile, AL. He began his Public Health Service career with IHS as the Chief of Family Medicine at the Tuba City Indian Medical Center from 1998 - 2001.

Dr. Salvon-Harman received his medical degree from Tufts University in Boston, MA and has completed an internship and residency in Family Practice. He is also a qualified Military Flight Surgeon and Mishap Investigator with a wealth of experience in Human Factors and Quality Improvement.

Ella Richards, BSN, MS

Ella Richards is an enrolled member of the Oglala Sioux Tribe, originally from Allen, South Dakota on the Pine Ridge Reservation. Ms. Richards currently provides leadership in promotion, coordination and implementation of the IPC 5 collaborative and Quality and Innovation Learning Network (QILN). She has served the Indian Health Service for almost 18 years.Ms. Richards brings a well-rounded foundation of clinical and administrative experience building on her professional Nursing career from Clinical Nurse (OB/Labor & Delivery, Medical/Surgical/Pediatrics, Ambulatory Care, Post anesthesia recovery & Emergency Room floats, and coverage in medical ICU, Nurse Educator including developing and teaching Medication Aids under the South Dakota Board of Nursing, Manage Care Nurse in Contract Health, Director of Nursing, Improvement of Performance at Eagle Butte and most recently Diabetes Educator/Program Coordinator working closely with SDPI Programs at Crow Service Unit. She also has more than 4 years nursing experience with the Veterans Administration.

Ella Richards received her bachelors of science in nursing degree from the University of North Dakota in 1992, Grand Forks with her Clinical Practicum at North Bay Medical Center in California. Ella Richards earned her Master of Science Degree - Family Nurse Practitioner degree at South Dakota State University in 2000.

Karla Hackett

CAPT Karla Hackett of the U.S. Public Health Service is a member of the Cheyenne River Sioux Tribe and was born and raised on the reservation near Eagle Butte, SD. She currently provides leadership in promotion, coordination and implementation of the IPC program and QILN Initiative. CAPT Hackett has served IHS as a nurse for 23 years in various capacities. Most recently she has served as Director of Nurses at Ft. Thompson (SD) IHS Clinic from 2009 to 2013. It was here that CAPT Hackett became passionate about the IPC Program and the great improvements it can make in the lives of patients as well as heath care professionals. Prior to that, she served IHS in Rapid City, SD (Sioux San Hospital), Phoenix, AZ (Phoenix Indian Medical Center), Tuba City, AZ, (Tuba City IHS Hospital) and Whiteriver, AZ (Whiteriver PHS Indian Hospital). Her experience as a nurse includes OBGYN, emergency room, medical floor and supervisory positions. CAPT Hackett is a Basic Life Support (BLS) Instructor and has provided BLS training to staff and community agencies since 2000. In addition, she has significant experience working in private sector hospitals.

CAPT Hackett earned her BSN from South Dakota State University in 1982, and her Masters in Health Administration from the University of Phoenix in 2008.

Susan Anderson, MPA, Improvement Advisor

Susan Anderson, a member of the Muscogee (Creek) Nation, identifies best practices and how to adopt them, and she conducts analytical and evaluative studies for IPC. Prior to joining the IPC team, Anderson was a program analyst in the IHS Office of Direct Services and Contracting Tribes. She has a background in grant writing and administration, organizational and community development, corporate training, and quality improvement initiatives.

Anderson began her career in Oklahoma and has more than 20 years of experience in program management and leadership. She served as a director in local government, Tribal organizations, behavioral health organizations, and federally funded grant programs. She worked with universities and Tribal colleges, administering undergraduate student medical and recruitment programs. She provided oversight in health care and higher education programs in Indian communities for a nonprofit organization and in the university setting in New Mexico.

Susan Anderson earned a bachelor’s degree in English from the University of Central Oklahoma and a master’s degree in public administration from the University of Oklahoma.

Benjamin Feliciano, BSN, MHSA/MBA

Mr. Benjamin Feliciano, BSN, MHSA/MBA serves as an Improvement Advisor/Nurse Consultant for the Improving Patient Care (IPC) National Staff. Mr. Feliciano collaborates with the IPC team members in analyzing and evaluating clinical processes, helping identify clinical and administrative processes, and how they will improve the overall effectives of the IPC program. He assists with the Change Package and can assist with teams' progress providing recommendations and strategies to achieve Collaborative goals. He serves as a liaison for the IHS Headquarters, the Area Improvement Support Teams (ISTs) and the different teams in the Collaborative. He assists with coaching and mentoring clinical staff and improvement team members on change management tools and methodologies in improving patient outcomes.

Mr. Feliciano is a retired US Air Force Nurse Corps Officer. His 20 years of commissioned service incorporated a clinical focus on Medical-Surgical Nursing, with Emergency Room, ICU, and Primary Care Clinic assignments. He has also served as Nurse Manager of a Gastroenterology Clinic and an Anticoagulation Clinic. Mr. Feliciano comes to the IHS after most recently being assigned as an International Health Specialist and staff officer for US Central Command.

Sokenunese Myles, Information Technology Specialist (Data Management)

Sokenunese Myles, a member of the Navajo Nation, develops quality measures and conducts baseline data and aggregate data analysis for the IPC Collaboratives. Myles recommends concepts, methods, and technologies for design and data implementation and provides end user support for the upcoming IPC portal. She brings strong quantitative and analytical skills in IT, RPMS, mathematics, clinical research, and cultural understanding of working with American Indian communities across the country.

Before joining IPC, she was the Resource and Patient Management System (RPMS) site manager and clinical data analyst at the Urban Indian health program at the American Indian Health Services of Chicago. She provided RPMS groundwork, IT processes, and patient workflow on the local level for the outpatient health clinic. Myles also worked for the Brigham and Women’s Hospital and the University of Massachusetts Amherst on various research, administrative, and computer technology projects in educational environments.

Myles received her bachelor’s degree at UMass Amherst in 2007 and anticipates pursing her master’s degrees in business administration and public health. A beadwork artist, Myles attends and participates in powwows and cultural events, and she is actively involved with Native communities with volunteering and mentoring programs.

Mavis D. Stephens, Project Management Specialist

Mavis Stephens manages IPC Collaboratives 3 and 4. Stephens brings more than 20 years of dedicated federal service in the areas of health care and office administration, program analysis, project management, patient care coordination, policy, and public health analysis. She’s held various civilian positions, including military personnel status technician at Walter Reed, patient services assistant at the Atlanta Veterans Affairs Medical Center, patient care coordinator at the National Institutes of Health (NIH), and, most recently, public health analyst/issues manager in policy at the Centers for Disease Control and Prevention (CDC). She began her government career in 1988, serving in the U.S. Army as a medical specialist—active duty and in reserve—at Walter Reed Army Medical Center. She received several medals and awards during her enlistment before her honorable discharge.

Stephens is a member of Blacks in Government and the Association of Professional Women. She also volunteers in various community organizations.

Mavis Stephens received an advanced administrative manager certification from the Performance Institute in 2007 and is currently enrolled at American Public University. She’s received several civilian awards and acknowledgments, including the CDC Diversity Award and NIH Merit Award.

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