The Improving Patient Care (IPC) National Team, participating sites and Improvement Support Teams (ISTs) at IHS Area offices are available to help you engage in this important work. Contact us for information or for help with your journey toward Patient Centered Medical Home (PCMH) recognition.
RADM Sarah Linde, MD, — Acting Director, Office of Clinical and Preventive Services, IHS
Juliana Sadovich, PhD, RN, Acting Director, IPC — Juliana Sadovich is the Director of IHS’ Improving Patient Care program and is responsible for all programmatic aspects. She has served in IHS since 2013, including in the Office of Clinical and Preventive Services (OCPS) as an Executive Officer and a Nurse Consultant and Advisor to the Director for Emergency Medicine Services for Children.
Previously she served in the Department of Health and Human Services (HHS) as Deputy Director of the Office of Special Health Affairs in the Health Resources and Services Administration (HRSA) and Director of the Office of Human Service Emergency Preparedness and Response in the Administration for Children and Families (ACF) from 2010 – 2013. She has also served in health and management roles at the Department of Homeland Security from 2004 – 2010 and with the Centers for Medicare and Medicaid Services (CMS) from 1995 – 2004.
She received her PhD in 2002 in Human Service and Specialty Health Care Administration and two Master’s degrees in oncology nursing and disaster medicine. The author or coauthor of many articles on emergency medicine, disaster management and the nursing field, her clinical experience was at the National Institutes of Health (NIH) from 1984 – 1995.
Susan Anderson, Improvement Advisor, IPC — Susan Anderson, MPA, BA, is a member of the Muscogee (Creek) Nation. As a management analyst and improvement advisor for IPC, she identifies best practices and how to adopt them, while conducting analytical and evaluative studies for the program. Anderson also serves as the Contracting Officer Representative (COR) for the IPC program. Prior to joining IPC, Anderson was a program analyst in the IHS Office of Direct Services and Contracting Tribes. She has a background in grant writing and administration, organizational and community development, corporate training and quality improvement initiatives.
Anderson began her career in Oklahoma and has more than 20 years of experience in program management and leadership. She served as a director in local government, Tribal organizations, behavioral health organizations and federally funded grant programs, and has worked with universities and Tribal colleges administering undergraduate student medical and recruitment programs. She also provided oversight in health care and higher education programs in Indian communities for a nonprofit organization and in a university setting in New Mexico. Anderson has a Bachelor of Arts (BA) degree in English from the University of Central Oklahoma and a Master of Public Administration (MPA) from the University of Oklahoma.
Benjamin Feliciano, Improvement Advisor, IPC — Benjamin Feliciano, BSN, MSHA/MBA, has been a nurse consultant/improvement advisor for IPC, Office of Clinical and Preventive Services, since September 2014. He collaborates with IPC team members in analyzing and evaluating clinical and administrative processes that improve the overall effectiveness of the IPC program. Most importantly, he serves as a mentor, coaching clinical staff team members on improvement tools and methodologies for improving patient outcomes.
Feliciano served 20 years as an Air Force Nurse Corps officer. In addition to being a staff officer for US Central Command, his service incorporated a clinical focus on medical, surgical, emergency room, ICU and primary care. He also has been a nurse manager of both gastroenterology and anticoagulation clinics and is a specialist in international health. Throughout his years as a nurse, he played key roles on numerous process-improvement projects. Feliciano retired from active duty service at Joint Base Andrews in Prince George’s County, MD, where he served in the medical director’s office and as lead disease manager/populations’ health. He received his Bachelor of Science degree in Nursing from University of Puerto Rico and his Master’s degree in Health Services Administration and Master’s degree in Business Administration from Trident International University.
CDR Deborah Winbush, Nurse Consultant, Quality Coordinator, IPC — CDR Deborah Winbush, DNP, MSN, FNP-C, is a Nurse Officer in the US Public Health Service (USPHS) commissioned in 2009. She is a Senior Nurse Advisor in implementing care, improving performance and quality patient care. She develops program evaluations, analyzes and collects data and develops recommendations related to quality patient care. CDR Winbush received her Doctor of Nursing Practice degree in 2015 with a general focus on improving health care through evidence-based practice. She has been employed with IHS from 2013 – 2015 as an independent practitioner and has also worked with the Bureau of Prisons and Immigration and Customs Enforcement (ICE) Health Service Corps as an Advanced Practice Nurse.
After beginning her career as Nursing Assistant, she became a Registered Nurse, clinically focused on trauma, medical/surgical, cardiac and behavioral health. She received her Bachelor of Science degree (2000) and a Master of Science degree (2005) in Nursing from the University of North Carolina at Charlotte. She became a Certified Family Nurse Practitioner in 2005. CDR Winbush has been a leader in recruiting local IHS involvement in a community service project that supported exercise and wellness in the Native American community, and been a local co-leader on the Improving Patient Care Committee. She has served as Infection Control Officer; developed an in-house infectious disease surveillance program; implemented TB suspect protocols and served as Performance Improvement Officer.
Kent Jeanotte, Staff Assistant, IPC — An enrolled member of the Turtle Mountain Chippewa Tribe, Jeanotte was an Office Automation Clerk for the IPC Program before he was selected for the Staff Assistant position in the IPC Program. Jeanotte served in Human Resources for two years prior to joining IPC. He believes that Improving Patient Care is one the most important programs in IHS because “we need to improve the health care of all Native Americans around the country.”