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Lockport Service Unit

Lockport Service Unit


150 Professional Pkwy
Lockport, NY 14094-5368

Telephone: 716-280-3850

Hours of Operation: Monday - Friday 8:00 AM - 4:30 PM Eastern Time

The Lockport IHS Health Center is located in Lockport NY, mid-way between the Tuscarora and Tonawanda Nations. We provide direct care services for any member (or descendant) of a Federally Recognized Tribe who currently resides in the United States. These direct care services include behavioral health counseling, substance abuse counseling, and dental services. It is the vision of the Lockport IHS Health Center to provide the highest quality care in combination with consideration of the culture and traditions of our patients. We also provide Purchased/Referred Care (PRC) services to specific individuals. PRC eligibility criteria detailed below.


The Lockport IHS Health Center has three exam rooms, three dental operatories, a medical lab, a large conference room with educational health/nutritional teaching capabilities, three behavioral health counseling rooms, and additional space to grow as needed.

Dental Clinic

Telephone: 716-280-3852

  • Teeth Cleaning
  • X-Rays
  • Exams
  • Oral Hygiene Instruction
  • Fluoride
  • Sealants
  • Fillings
  • Routine Extractions
  • Partials (If eligible)
  • Dentures (If eligible)
  • Crowns (If eligible)
  • Root Canals (If eligible)
  • PRC for Dental Services (If eligible)

Behavioral Health Clinic

Telephone: 716-280-3859

The Lockport IHS Health Center Behavioral Health/Substance Abuse staff follows a holistic model of treatment, addressing emotional, physical, social and spiritual needs incorporating a client centered approach. 

Services provided include:

  • Cognitive and emotional psychological evaluations- for children, adolescents, and adults
    • Counseling for individuals and families
    • Group therapy for children, adolescents, and adults
  • Alcohol/Substance Abuse evaluations
    • Individual, family, and group counseling
    • Support groups for adolescents and adults
  • Intimate Partner Violence
    • Screenings
    • Case Management
    • Referrals
  • Suicide Prevention and Intervention
    • Assessments
    • Referrals
  • After Care
    • Assessments
    • Coordination and Referral/Case management
  • In-Home, Outreach, Consultation, and Education Services

*Behavioral Health counseling is also available by audio (telephone) or audio/video communications*

Purchase/Referred Care (PRC) Program

Telephone: 716-280-3856

PRC Eligibility Requirements

Patients interested in utilizing the Purchased/Referred Care (PRC) program must be a registered patient at the Lockport IHS Health Center and must furnish proof of eligibility in order to receive PRC funds. Proof of eligibility is determined by two separate criteria: Indian eligibility and residency

  • Indian eligibility:
    • Patient must be an enrolled member, or descendant, of an enrolled member with proof of descendancy, of the Tuscarora Nation or Tonawanda Band of Seneca OR
    • An enrolled member, or descendant, of a Federally Recognized Tribe AND reside on the Tuscarora Nation’s or Tonawanda Band of Seneca’s territory/reservation
    • Proof of eligibility should be in the form of one of the following:
      • Tribal Enrollment Card OR
      • Certificate of Degree of Indian Blood or Certificate of Degree of Alaska Native Blood (CDIB) OR
      • New York State American Indian Health (AIH) card OR
      • Letter/document signed by an official/representative from the Tribe/Nation of enrollment
  • Residency:
    • Patient must provide proof of residency, within the Lockport IHS Health Center Purchased/Referred Care Delivery Area (PRCDA) of Erie, Niagara, or Genesee County. Proof of residency is considered to be the completion of IHS Form 976 [PDF], and at least one of the following documents containing a current address:
      • Valid State driver’s license or State Issued ID card
      • Employment check stub received within the past thirty (30) days showing address and withholding taxes.
        • If unemployed, a statement from social services
      • Utility Bill: electric, gas, water, cable, or telephone issued within the last sixty (60) days.
        • Cell phone bill is not acceptable
      • Tribal ID card with a photo
      • Homeowner’s or renter’s insurance policy
      • Rental or lease agreement
      • S. Passport
      • Mortgage Statement
      • Rental payment receipt
      • Voter’s registration card
      • Property Tax Bill
      • Settlement Papers
      • Property Deed
      • Other Tribal government issued documents
    • Patients who fall under the definition of Student or Transient, or a patient who is relocating, may fall under different standards. Please reach out to our PRC team for further information on this determination.

PRC Notification Process

No payment will be made for medical care services obtained from non-IHS providers or in non-IHS facilities unless the requirements listed below have been met and a purchase order for the care and services has been issued to the medical/dental care provider by the appropriate IHS ordering official.

  • In non-emergency cases, an eligible patient, an individual or agency acting on behalf of the patient, or the medical care provider, shall:
    • Prior to the provision of medical care services, notify the Lockport IHS Health Center PRC technician of the need for services and supply information that the technician deems necessary to determine the relative medical need for the services and the individual’s eligibility.
    • The requirement for notice prior to providing medical care services under this paragraph may be waived by the Lockport IHS Health Center CEO if the PRC technician determines that providing notice prior to obtaining the medical care and services was impracticable or that other good cause exists for the failure to provide prior notice.
  • In emergency cases, an eligible patient, an individual or agency acting on behalf of the patient, or the medical care provider, shall, within 72 hours after the beginning of treatment for the condition or after the patient’s admission to a health care facility, notify the appropriate ordering official of the admission or treatment and provide information to determine the patient’s relative medical need for the services. The 72-hour period may be extended if the ordering official determines that notification within the prescribed period was impracticable or that other good cause exists for the failure to comply.

Indian Health Service (IHS) and New York State American Indian Health (AIH)

IHS PRC and AIH (American Indian Health) are separate programs. PRC is a federally funded program administered by the US Department of Health and Human Services (DHHS) while AIH is a state funded program administered by the New York State Department of Health (DOH). PRC covers inpatient and outpatient services (approved on a case-by-case basis). AIH covers outpatient and emergency room visits (that do not lead to an inpatient admission) and all the health care services provided at the Nation clinics, not funded by IHS. Eye care, prescription drugs (following Elderly Pharmaceutical Insurance Coverage (EPIC) guidelines) and specialty medical services are paid for by DOH. A referral from the nation clinic authorizes payment for health care services provided off-site. Each health clinic provides assistance to their members in accessing state-supported programs such as Medicaid, Child Health Plus (CHP), Family Health Plus (FHP), Women, Infants, Children (WIC), etc.

More information about the NYS AIH Program can be found at the New York State Department of Health Exit Disclaimer: You Are Leaving .


During the COVID-19 outbreak patients should expect to be screened prior to entering the facility for their appointment.

Lockport IHS Health Center follows all Center for Disease Control (CDC) COVID-19 infection control protocols.