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U.S. Department of Health and Human Services
Office of Information Technology (OIT)

Resolving ISSA Compliance Issues

If you have received a notice to complete ISSA training that you believe is in error, please follow these steps to try to resolve it:

  1. Contact your supervisor and verify that they have filled out the ISSA Email field in your SailPoint profile (which is a separate field from the regular Email field in your profile) with the email that is on your ISSA completion certificate.
  2. If you have recently updated your Web Login email with your official IHS email address, after originally taking training with a personal email before on-boarding, that can sometimes cause the systems to lose sync. Verify with your supervisor that the emails still match in SailPoint.
  3. If the emails do match, but SailPoint still doesn't show that you have completed training, send an email to the IHS Security Awareness Training team and they can look into the situation and try to resolve it.

A stethescope resting on top of a computer keyboard.

Useful References

  1. Area IT Service Desk
    Links to local IT support.
  2. Training Resources
    Documents, infographics, websites, and videos created by DIS to help users learn more about cybersecurity.
  3. ISSA Training Site
    A direct link to IHS's mandatory security training site.
  4. NIST Glossary Exit Disclaimer: You Are Leaving www.ihs.gov 
    A link to a glossary of terms from NIST's cybersecurity- and privacy-related publications.