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Office of Information Technology (OIT)

The California Area IHS, Office of Information Technology (OIT) staff provide technical support to Tribal & Urban Indian health programs and IHS facilities in California. The majority of support provided is for and about the Resource & Patient Management System (RPMS) databases each of our tribal & urban Indian health programs maintain. The replacement for the RPMS system will be implemented over the next several years; for a time the CAO IT staff will support the new EHR and RPMS concurrently.

This site was developed to provide our target audience (California Area RPMS Site Managers & Health Program IT technical staff) information on RPMS support, security and miscellaneous IT resources available for use at each of our California health programs.

What follows is a summarized listing of duties and responsibilities provided by our IT staff to the various IHS / Tribal / Urban (I / T / U) health programs in California: 

Resource & Patient Management System (RPMS)

  • Provide support to CA Tribal, Urban Indian and IHS healthcare databases
  • RPMS Software Installs & Patch Updates: 50+ clinical and business office packages
    • Graphical User Interface (GUI) Packages
      • Clinical Reporting System (CRS)
      • iCare
      • IHS Clinical Scheduling (GUI Scheduling)
      • PCC+ Well Child Module
      • Practice Management Application Suite
      • RPMS Behavioral Health System (GUI Behavioral Health)
      • Visual CPHAD (Computerized Public Health Activity Database)
      • Visual Diabetes Management
      • Visual GIS (Generic Interface System)
      • Visual Patient Registration
    • Uni-directional and bi-directional Lab interface
    • Exports of Registration & Visit Data
    • Statistical Analysis - Workload & User Population
    • Training and Training Coordination 

Electronic Health Record (EHR)

  • EHR Software Installs & Patch Updates
  • EHR Server configuration, installation & troubleshooting 
  • VistA Imaging coordination
  • Electronic Dental Record (EDR)

Information Security

  • Defining & enforcing policy
    • Maintenance and development of Interconnection Security Agreements
    • End user security training
    • Assurance of Federal Information Systems Management Act (FISMA), Federal Information Processing Standard (FIPS), Health Information Portability and Accountability Act (HIPAA) and Office of Management and Budget (OMB) Circular A-130 compliance
    • Other security policy drivers 
  • Incident Response
    • Response to and sequestration of potential security threats
    • Security event forensics 

Office Automation for Federal Sites

  • IHS domain user & desktop support
  • IHS Windows server support and maintenance
  • IHS domain administration
  • System wide server and workstation patch and anti-virus deployment 


  • Provide support to CA Tribal, Urban Indian and IHS healthcare programs
    • Coordinate router maintenance & support for outages or connectivity issues
    • Circuit management (orders, disconnects, moves & upgrades)
  • Alternate telecommunication services 


  • Content Management for California IHS Website and CAO Portal
  • Design

A listing of services and support provided by the Office of Information Technology staff.

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FAQs for Information Technology

Answers to some of the most commonly asked questioned about Information Resource Management.

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Resources for Information Technology

Contains a variety of information including RPMS Resources, Area Statistics, and IT Security.

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