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Office of Information Technology (OIT)

The California Area IHS, Office of Information Technology (OIT) staff provide technical support to Tribal & Urban Indian health programs and IHS facilities in California. The majority of support provided is for and about the Resource & Patient Management System (RPMS) databases each of our tribal & urban Indian health programs maintain. 

This site was developed to provide our target audience (California Area RPMS Site Managers & Health Program IT technical staff) information on RPMS support, security and miscellaneous IT resources available for use at each of our California health programs.

What follows is a summarized listing of duties and responsibilities provided by our IT staff to the various IHS / Tribal / Urban (I / T / U) health programs in California: 

Resource & Patient Management System (RPMS)

  • Provide support to CA Tribal, Urban Indian and IHS healthcare databases
  • RPMS Software Installs & Patch Updates: 50+ clinical and business office packages
    • Graphical User Interface (GUI) Packages• Clinical Reporting System (CRS)
      • iCare
      • IHS Clinical Scheduling (GUI Scheduling)
      • PCC+ Well Child Module
      • Practice Management Application Suite
      • RPMS Behavioral Health System (GUI Behavioral Health)
      • Visual CPHAD (Computerized Public Health Activity Database)
      • Visual Diabetes Management
      • Visual GIS (Generic Interface System)
      • Visual Patient Registration
    • Uni-directional and bi-directional Lab interface
    • Exports of Registration & Visit Data
    • Statistical Analysis - Workload & User Population
    • Training and Training Coordination 

Electronic Health Record (EHR)

  • EHR Software Installs & Patch Updates
  • EHR Server configuration, installation & troubleshooting 
  • VistA Imaging coordination
  • Electronic Dental Record (EDR)

Information Security

  • Defining & enforcing policy
    • Maintenance and development of Interconnection Security Agreements
    • End user security training
    • Assurance of Federal Information Systems Management Act (FISMA), Federal Information Processing Standard (FIPS), Health Information Portability and Accountability Act (HIPAA) and Office of Management and Budget (OMB) Circular A-130 compliance
    • Other security policy drivers 
  • Certification & Accreditation (C&A)
    • Project Management for implementation of NIST 800-53 security controls
    • Development and maintenance of C&A package components:
      • Penetration and vulnerability testing
      • Risk Assessment
      • Plan of Action and Milestones
      • System Security Plan
      • Information Technology Contingency Plan (development and implementation)
  • Incident Response
    • Response to and sequestration of potential security threats
    • Security event forensics 

Office Automation for Federal Sites

  • IHS domain user & desktop support
  • IHS Windows server support and maintenance
  • IHS domain administration
  • System wide server and workstation patch and anti-virus deployment 


  • Provide support to CA Tribal, Urban Indian and IHS healthcare telecom
    • Coordinate router maintenance & support for outages or connectivity issues
    • Circuit management (orders, disconnects, moves & upgrades)
  • California Area Telemedicine Network
    • Telepsychiatry
    • Teleophthalmology
  • Alternate telecommunication services 


  • Content Management for California IHS Website and CAO Portal
  • Design

A listing of services and support provided by the Office of Information Technology staff.

Electronic Health Record (EHR) - RPMS
Electronic Health Record (EHR) - RPMS

The Resource Patient Management System (RPMS) Electronic Health Record (EHR) can manage all aspects of patient care via an intuitive and customizable Graphical User Interface (GUI) that is integrated with all RPMS software applications. The EHR section contains FAQs and Resources to support health professionals.

FAQs for Information Technology

Answers to some of the most commonly asked questioned about Information Resource Management.

Resources for Information Technology

Contains a variety of information including RPMS Resources, Area Statistics, and IT Security.