About OHR

About the Office of Human Resources

The IHS Office of Human Resources (OHR) Contact List provides a centralized directory of key points of contact for each HR Division and Branch. This resource is designed to help IHS employees, supervisors, and managers identify the appropriate HR representatives for specific services and inquiries. Each listing includes the division lead, alternate contacts, and a brief description of the support provided, ranging from hiring and classification to employee and labor relations, benefits, and HR systems support.

IHS Fiscal Year 2024 – 2028 Human Capital Operating Plan

With an ever increasing demand for quality healthcare services in society and the high-performing staff needed to deliver these services, it is critical that the IHS proactively plan to ensure an IHS workforce that can fulfill IHS’s healthcare mission. A well-managed and thriving workforce is critical to accomplishing the IHS mission. The IHS FY 2024-2028 Human Capital Operating Plan serves as a strategic roadmap for the numerous products, services, and human resources solutions that manage the life cycle of the IHS workforce. The Plan lays out three overarching goals and specific strategies to support the IHS mission and vision.

IHS Human Resources Integrated Service and Support Branch Team (Customer Service)

The HR Integrated Service and Support Team is here to provide exceptional assistance for your HR needs. To ensure your request is recorded, monitored/tracked through resolution, please contact our team before reaching out to the Division by submitting your request to: HR Support Request. (IHS network access required)

To request employment verification, visit the Outside Employment Verification page.

HR Integrated Service and Support Team Member	Email	Phone
Ms. Rikkee Allen	rikkee.allen@ihs.gov	580-309-0745
Ms. Brenda McGlynn	brenda.mcglynn@ihs.gov	605-226-7498

IHS Human Resources Contact List

This list is updated regularly and serves as an interim reference until the launch of our new electronic ticketing portal, anticipated in July 2025. For assistance with general inquiries or if you’re unsure where to direct your question, please contact our HR Integrated Service and Support Team.

Division of:	Services	Primary Point of Contact	Alternate
Personnel Security and Eligibility	Personnel Security for onboarding and adjudication Pre-clearance process Continuous vetting Adjudication	Mr. Randolph Beasley 301-204-4688	Ms. Leba McMillan 240-463-2578
Employee Accountability	Administrative Leave (Investigative and Notice) Drug Testing for onboarding and reasonable suspicion Ethics Ethics training and queries Clearance of outside activities Labor Relations and Employee Relations Cases and queries Union or Labor matters Policy/Procedures information	Ms. Larrisa Emerson 928-871-1357	Ms. Dawn Muth 605-277-6795
Organizational Development and Performance	Surveys (FEVS, Employee Engagement) Management Investigations Area/HQ, OIG Hotline Complaints Area/HQ, OIG Agency-wide Staff Training Required Courses Leadership Training Succession Planning Performance Management Guidance/Support on PMAPs/USAP Policy Awards Ratings-based Non-ratings based National Director’s Awards HR Program Evaluation Internal Reviews HHS/OPM Reviews	Ms. Michelle Rossell 240-461-6207	Ms. Dora Birdshead 240-478-1415
Employee Services	New Hire Onboarding Benefits assistance and processing Payroll assistance and processing ITAS NEO assistance Deposits Employee Benefits Benefits counseling Processing Deposits Separations OWCP Retirements Counseling Retirement applications ITAS, telework, schedules VLTP, Advanced AL/SL, FMLA, PPL Telework coordinator, workplace flexibilities Leave audits Any 2080 Payroll and compensation Employment verification Unemployment Debts/garnishments Premium Pay Union dues Quarters allowance Audits and Waivers of Overpayment PAR Processing All actions not restricted due to sensitivity Management consultation on CLPs, retentions, Title 38, career tenure, WGIs, Quality assurance Reporting Action tracking	Ms. Melissa Loebs 605-277-5338	Ms. Lynsee Driscoll 605-252-6074
Classification	Initiation of recruitment Position Description Classification PD Writing Support Reorganizations Position Management Policy and audits	Mr. Orlondo “Chuck” Haven 605-216-4982	Mr. Marlon White 928-622-9406
Recruitment and Retention	Loan Repayment Scholarship Recruitment, Marketing, and Outreach (primary focus on health professions) Housing Subsidy Pilot Program Management Uniformed Services University Program Management Grant Programs: American Indians into Psychology American Indians into Nursing American Indians into Medicine	CAPT Francine Barnett 301-443-0426	CAPT Michael Bartholomew 301-443-2349
Human Resources (HR) Center of Excellence	HR Training Program Knowledge Café HR Specialist training New Employee Orientation Supervisory HR Training Specialized Project Branch (Currently Sanitation Facilities Construction Hiring Team) HR Specific Talent Acquisitions	Ms. Delphine Brinlee 605-226-7213	Ms. Taleshia Hugs 605-252-6061
HR Information Technology and Systems	HR systems management HR systems help desk Data Analytics/Dashboards Vacancy and ad hoc reports Records Management	Mr. Kirk Carter 240-963-8948	Ms. Janel Bird 240-338-8561
HR Tribal Transitions	HR Staffing support (i.e. IPA management) HR Benefits support (i.e. IPA retirements, separations, retained benefits) HR Tribal Communications (i.e. Reduction in Force and Tribal Engagement)	Ms. Kristin Young 405-951-3721	CDR Charity Earnhardt 918-342-6591
Talent Acquisition	Staffing/recruitment activities for the agency Strategic Recruitment Consultation Job Analysis Developing JOAs Issuing Certificates Offering Jobs Compensation Flexibilities Status Inquiries/Guidance/Support	Ms. Cathy Ayatta 240-475-9508	Ms. Denise Odegaard 605-377-8108
Commissioned Personnel Support	Commissioned Officer support and inquiries	RDML Kelly Battese 581-354-5282	Ms. Robin Davidson 605-226-7209