Whiteriver Healthy Heart Program Builds Trust and Positive Relationships

Whiteriver Healthy Heart Program

The SDPI Healthy Heart Program at the Whiteriver Indian Health Service started at the onset of the Healthy Heart Demonstration Projects, in 2005. From the beginning, the Healthy Heart Program had its own place, across the parking lot from the hospital. Over the years, the staff has prioritized the development of positive, trusting relationships between case managers and participants.

Kristy Klinger, Healthy Heart Project Coordinator, explains, "We have a dedicated place where people can go, and be asked, 'How is your life going? What is working for you? What are you willing to work on? How can we help you?"

She says extra effort is made to see participants at their scheduled time, to avoid making them wait to see their case managers. Appointments are usually 30-60 minutes long.

"By seeing participants right away, and not being rushed when we meet with them, we are showing them that they are respected. This fosters trust, and creates an opportunity for ongoing, open communication."

The relationship of trust goes beyond the exam room and the Healthy Heart office. Participants have passed on diabetes and heart health information to family members and friends.

Elderly woman talking to her provider.

"I have heard stories of participants telling their support people about us, our program, and what they've learned."

As a result, there have been increased numbers of people making and keeping their appointments, and attending Healthy Heart activities held in the community, such as nature walks, traditional weaving, and community gardening.

"Their participation and enthusiastic attitudes show they believe in the Healthy Heart Program. It shows they trust us, and because they trust us, they have ownership in the program. They see the Healthy Heart Program as their program."