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Indian Health Service Reaffirms its Commitment to Tribes and Urban Indian Organizations with 2023 Agency Work Plan

by Roselyn Tso, Indian Health Service Director

As we embark on a new year, we want to reaffirm to our tribal and urban Indian organization partners our commitment to improving the quality of patient care throughout the Indian health system.

We are happy to share that since October 2022, leadership from across the IHS has been working to develop a work plan, which describes critical actions needed to address key priorities that directly impact IHS operations; improve communications with our tribal and urban organization partners; and ensure the delivery of quality, patient-centered care. Furthermore, in order to address agency priorities, the IHS will provide rigorous management and oversight of resources to ensure the health care needs of American Indians and Alaska Natives are met.

On a quarterly basis, the IHS will hold strategic planning sessions to develop and monitor our progress. We will review the key priorities and action items that will guide agency improvements over the next year. We will also discuss the progress we are already making, timelines for further action, and the resources needed to accomplish our objectives.

Development of the 2023 Agency Work Plan complements activities that the agency has previously identified, including improve patient safety and incorporate critical oversight throughout the Agency. In 2021, IHS developed an action plan to meet the U.S. Government Accountability Office’s criteria for removal from its high-risk list. Since that time, the agency has been working to address actions to accomplish by the end of June 2023. IHS leadership is committed to making progress on addressing GAO’s recommendations. These efforts provide the foundation for building and implementing the 2023 agency work plan.

IHS also identified priorities based on input from employees, tribes and tribal and urban Indian organizations that the agency has gathered from meetings, conferences, consultations and urban confers. I also gathered pertinent information during my recent visits across Indian Country in the first couple of months I became the IHS director. My goal for that trip was to gain an improved understanding of tribal health and urban Indian health care systems and their needs and challenges. Much of the information I gathered has informed our decisions on the work plan priorities.

As part of ongoing strategic efforts, I initiated an evaluation of the agency’s quality program in December 2022, with the primary focus of improving oversight of quality and safe care for patients. Some general principles of this evaluation include a continued focus on oversight and accountability through developing policies, standardizing the IHS governance structure and medical bylaws and strengthening IHS’ enterprise risk management program. These efforts are being led by a team of subject matter experts from across the agency, with oversight and technical direction by the IHS chief medical officer.

Also, in December 2022, the agency’s efforts to standardize governance across the service units achieved a major milestone. The agency standardized governing board bylaws across all 12 IHS areas. Standardized governing board practices at direct service facilities provide for oversight and accountability while increasing efficiency and effectiveness of governing board meetings. These actions increase the ability to take quality information submitted and review it in an efficient manner, allowing the agency to have a proactive stance on governance issues.

The IHS remains committed to ensuring that our health care programs provide safe, quality care. We are also working diligently to mitigate programmatic and operational risks before they arise. As we move ahead this year, I look forward to leading these activities as they are incorporated into the 2023 agency work plan, and I will continue to publicly share our progress and accomplishments.

For a preview of the key priorities identified for our 2023 Agency Work Plan, I encourage you to review our fact sheet and summary of our work plan.

Roselyn Tso, Indian Health Service Director

Roselyn Tso, an enrolled member of the Navajo Nation, is the director of the Indian Health Service. As director, Ms. Tso administers a nationwide health care delivery program that is responsible for providing preventive, curative, and community health care to approximately 2.7 million American Indians and Alaska Natives in hospitals, clinics, and other settings throughout the United States. She previously served as the director of the IHS Navajo Area, where she was responsible for providing leadership in the administration of a comprehensive federal, tribal, and urban Indian health care system for over 244,000 American Indians and Alaska Natives throughout Arizona, New Mexico, and Utah.